Privacy Policy
Effective Date: 9 April 2026
At New Vision Cleaning (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit newvisioncleaning.ie or contact us about our cleaning services.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection law.
1. Who We Are
Business Name: New Vision Cleaning
Website: newvisioncleaning.ie
Email: [email protected]
Phone: 01 685 5258 / 087 490 8598
Address: Unit 8A, Coolmine Enterprise Centre, Dublin 15, Ireland
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.
2. What Information We Collect
We may collect and process the following types of personal data:
Information you provide directly
When you contact us through our website, by email, or by phone, we may collect:
- Your name
- Email address
- Phone number
- Address or property location (where relevant to the service)
- Details of the cleaning service you are enquiring about
- Any information you include in your message
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Pages visited
- Date and time of your visit
- Referring website or source
This information helps us improve our website and user experience.
3. How We Use Your Information
We use your personal data for legitimate business purposes, including to:
- Respond to your enquiries
- Provide quotations for our services
- Arrange and manage bookings
- Deliver requested cleaning services
- Communicate with you about appointments or service updates
- Improve our website and customer experience
- Maintain records for customer service, administration, and legal compliance
- Prevent fraud or misuse of our website
We will only use your personal data where we have a lawful basis to do so.
4. Lawful Basis for Processing
Under GDPR, we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to provide a quote, arrange a booking, or deliver a cleaning service you have requested.
Legitimate Interests
Where processing is necessary for the running and improvement of our business, customer service, website security, and administration.
Legal Obligation
Where we are required to retain or disclose information to comply with legal or tax obligations.
Consent
Where you have given us clear permission to contact you for a specific purpose, such as submitting a contact form.
5. Contact Forms and Enquiries
If you fill in a contact form on our website, we will use the information you provide solely to:
- respond to your enquiry,
- provide information about our services,
- or arrange a quote or booking.
We do not use your enquiry details for unrelated marketing without your permission.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve functionality, monitor performance, and understand how visitors use the site.
Cookies may include:
- Essential cookies – required for the website to function properly
- Analytics cookies – help us understand website traffic and visitor behaviour
- Performance cookies – help improve site speed and usability
You can usually manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.
If your site uses a cookie banner or analytics tools such as Google Analytics, this should also be configured correctly in line with GDPR and ePrivacy rules.
7. Marketing Communications
We do not send unsolicited marketing emails.
If, in future, we offer newsletters, promotions, or updates by email, we will only send them where we have an appropriate legal basis, such as your consent.
You can opt out of marketing communications at any time.
8. How Long We Keep Your Data
We only keep personal data for as long as reasonably necessary for the purposes for which it was collected, including:
- responding to enquiries,
- providing services,
- maintaining business records,
- and complying with legal, tax, or insurance obligations.
Retention periods may vary depending on the nature of the enquiry or service.
When personal data is no longer required, it will be securely deleted or anonymised where appropriate.
9. Who We Share Your Data With
We do not sell, rent, or trade your personal data.
We may share your data with trusted third parties only where necessary to run our business or provide our services, such as:
- website hosting providers,
- IT and website support providers,
- email or communications providers,
- payment or invoicing systems (if applicable),
- legal, accounting, or insurance professionals where required.
Any third parties who process data on our behalf are expected to handle it securely and lawfully.
We may also disclose personal data if required to do so by law or to protect our legal rights.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data from:
- unauthorised access,
- accidental loss,
- misuse,
- disclosure,
- alteration,
- or destruction.
However, while we take website and data security seriously, no internet-based system can be guaranteed to be completely secure.
11. Your Rights Under Data Protection Law
Under GDPR, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data in certain circumstances
- Restrict processing in certain circumstances
- Object to certain types of processing
- Request transfer of your data where applicable
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details listed above.
We may need to verify your identity before responding to certain requests.
12. Complaints
If you are unhappy with how we handle your personal data, we would appreciate the opportunity to address your concerns first.
You also have the right to make a complaint to the Data Protection Commission (DPC) in Ireland:
Website: https://www.dataprotection.ie/
13. Third-Party Links
Our website may contain links to third-party websites or platforms. If you follow a link to another site, please note that those websites have their own privacy policies and we are not responsible for how they handle your information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
Any updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
New Vision Cleaning
Unit 8A, Coolmine Enterprise Centre, Dublin 15
📞 01 685 5258 / 087 490 8598
📧 [email protected]